FAQs

Placing an order is simple! Simply explore our product categories, select the things you want to buy, add them to your basket, and then proceed to checkout. Follow the prompts to enter your shipping and payment information, and you're done!

We accept a variety of payment methods, including credit and debit cards, PayPal, Apple Pay, Tabby,
and Tammara and other secure online payment gateways. Rest assured that everytransaction on our platform is protected and secure.

Once your order has been processed and dispatched, you will receive a confirmation email with tracking information. You can use this tracking number to track the status and position of your delivery until it reaches at your door.

We understand that certain things may not fulfill your expectations. You may request a refund or exchange within [14 days] of receiving your order as per the Dubai Department of Economy Consumer Protection. Please ensure that the things are unused, in their original condition, and have all tags intact. For further procedures, please see our Terms and Conditions / Returns & Exchanges page.

Yes, we do provide international shipping to certain countries. During the checkout process, you can enter your location to discover if we ship to your nation and view the corresponding shipping prices and delivery schedules.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

You can contact our customer support team via email at support@couture365.net  or through our website's contact form and direct chat. We are here to help you with any questions, issues, or criticism you may have about your buying experience.

We are not only committed to sustainability and ethical methods but we advocate sustainability throughout our supply chain process.
Many of our items are produced from sources who follow rigorous ethical and environmental guidelines.

Yes, we value our loyal customers! We have a reward program in which you can earn points for every purchase made through our
platform. These points can be used to get discounts on future purchases, unique benefits, and special promotions.

All registered clients are automatically enrolled in our loyalty program. If you don't already have an account, simply sign up during checkout or establish one on our website. Once you've logged in, you'll start earning points for each purchase.

Yes, you can earn points for practically every purchase made through our site. However, certain purchases or promotions may be exempt from point accrual. For further information, please refer to our rewards program terms & conditions.

To redeem your loyalty points, simply log into your account and go to the loyalty rewards section. There, you will have the option to redeem your points for available discounts. Choose the discount you want to use, and it will be applied instantly at checkout.

Generally, loyalty points do not expire as long as your account is active. However, in other circumstances, points may expire after a set period of inactivity. To keep your points active, we urge that you engage with our platform on a frequent basis.

Currently, loyalty points are non-transferable and may only be utilized by the account person who earned them. However, you may use your points to buy gifts for others or share discounts with friends and family.

Your loyalty point balance is readily shown on your account dashboard. Log into your account to see your current points balance, recent transactions, and possible prizes.